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Valley National Bank Privacy Policy
Overview
Valley National Bank values your privacy and is committed to protecting your personal information. This policy explains what data we collect, why we collect it, and how we use and protect it when you use our website, mobile channels, and banking services.
Information We Collect
- Identity details such as your name, email address, phone number, and mailing address.
- Account and transaction information needed to provide banking services and support.
- Technical information such as IP address, browser type, device details, and usage logs.
- Communications you send to us through forms, support channels, and customer service interactions.
How We Use Information
- To open, maintain, and service your accounts.
- To process transactions and provide requested financial products.
- To verify identity, prevent fraud, and improve account security.
- To respond to support requests and communicate important service notices.
- To comply with legal and regulatory obligations.
How We Share Information
We do not sell personal information. We may share data only with trusted service providers, banking partners, and authorities where required by law, regulation, fraud prevention, or contractual banking operations.
Data Security
We use administrative, technical, and physical safeguards designed to protect personal data from unauthorized access, alteration, disclosure, or destruction. While no method of transmission or storage is completely risk-free, we continuously improve our controls and monitoring.
Your Privacy Rights
Depending on applicable law, you may request access to your personal information, request corrections, or ask for deletion where legally permitted. You may also update certain account details directly through your dashboard or by contacting support.
Data Retention
We retain information for as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on data type and compliance requirements.